Guarantee and Refunds
Free Returns
If you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged). You can extend your return period to 45 days by creating a free account with NRI.
Free returns only apply to the following scenarios for NO (New Without Factory Packaging) and U (Used) items only:
The item is not as described or represented.
The item doesn't work.
The item is damaged during shipping.
For back-ordered items, we fail to meet our quoted lead time.
Free returns are not applicable (buyer is responsible for return shipping costs) to the following scenarios:
Buyer’s remorse.
The item does not fit your application.
Additional Conditions
Items described as "New" condition must be received back in original packaging. Removing an item from manufacturer's packaging or tampering with factory seals disqualifies the item from a refund.
Security seals must be intact, and numbers must match our records in order for the item to qualify for a refund.
What do I do if I receive damaged goods?
We work hard to ensure that all items are received in good condition, and if you've received a damaged item, we sincerely apologize for any inconvenience. Please reach out to our customer service team at 888-995-9813 or email us at [email protected]. We will do all we can to remedy the situation, either by sending a replacement item or by refunding your order, and we’ll help you to return the damaged item at our expense.
Make a Return from "My Account"
Log in to your account, visit your Purchase Orders, click “Request Return” next to the order and follow the on-screen instructions. We’ll email you a printable shipping label and a return merchandise authorization (RMA) number right away. The return will be noted in your account so you can track it.
Guest Checkout Returns
If you do not have an account with NRI, you can and follow the on-screen instructions. You can extend your return period to 45 days by creating a free account.
You can call our Customer Service Department at 888-995-9813 Monday–Friday from 8am–5pm (EST) to help walk you through the return process.